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CatchON TV Troubleshooting

Most problems with CatchON TV come down to five causes, and each has a quick fix you can try yourself in a few minutes. Start with the problem you see on screen.

Quick fixesAll devicesUpdated October 2026

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Buffering or Freezing

Start with your own network before anything else, because that is where most buffering begins.

  1. Test the speed on the device itselfRun a speed test on the TV or stick that buffers, not on your phone next to the router. You need about 15 Mbps per screen for HD and 25 Mbps for 4K.
  2. Switch to a cable or 5 GHz Wi-FiA Firestick behind the TV, two rooms from the router, is the single most common cause of freezing. An Ethernet adapter usually solves it.
  3. Restart everythingUnplug the router and the device for 30 seconds. This clears memory and refreshes the connection.
  4. Try another channelIf only one channel stutters while others play cleanly, the issue is that feed. Let support know and we will check it.

During big events: brief buffering across all channels at the start of a major match usually means heavy demand, and it settles within minutes. Increasing the buffer size in your player settings helps.

Authorization Failed or Invalid Login

This is nearly always a typing problem, not an account problem.

  • The server URL must start with http:// and include the port number.
  • Usernames and passwords are case sensitive. Phone keyboards often add a capital first letter.
  • Remove spaces at the end of each field.
  • Copy and paste from your email instead of typing.

Test the same login on a phone. If it works there but not on your TV, the TV entry has a typo. If it works nowhere, check whether your plan has ended or contact support.

The TV Guide Is Empty

The guide downloads separately from the channel list, so an empty guide on first launch is normal. Open your player settings and refresh the EPG, then wait a few minutes. In TiviMate, go to Settings, Playlists, select your playlist and choose Update EPG. In IPTV Smarters Pro, use Settings, EPG, Refresh. Some international channels have less guide data than major US and UK networks.

A Channel Is Missing

Your player may show a cached list from a few days ago. Refresh the playlist or sign out and back in. If the channel still does not appear, send support the channel name and the category you expected it in.

Picture but No Sound

Change the audio output in your player to PCM or stereo, or switch the player engine (for example to VLC) and try again. On MAG boxes, set Audio to PCM in the system settings.

Movies or Series Do Not Load

Make sure you signed in with Xtream Codes rather than an M3U link, because some players only load the on-demand library with Xtream Codes. Then refresh the content from the player menu.

Still Not Working?

Send our team three things: your device, your player app, and exactly what the screen says. Those details usually turn a long exchange into a one-message answer. Contact support here, or browse the FAQ and our setup guides.