7-Day Money-Back Guarantee
You can request a refund within 7 days of your subscription being activated. Requests made after 7 days are not eligible. Before any refund, our support team will first try to solve the problem with you, because most issues are fixed in a few minutes.
When a Refund Is Granted
Within the 7-day window, you can receive a full refund if:
- We cannot activate or deliver the service you paid for.
- A technical problem on our side stops the service from working correctly, and our team cannot resolve it within a reasonable time.
When a Refund Is Not Granted
A refund is not available in the following cases:
- You do not know how to install or set up the app. This is not a reason for a refund, but you are never on your own: our support team will help you install the app and set up your account step by step, on any device.
- You do not like the channel line-up or the on-demand content after activation.
- You found another IPTV provider after purchasing.
- You changed your mind after activation.
- You refused to follow the troubleshooting steps provided by our support team.
- Temporary buffering, freezing or a short outage caused by things outside our control, such as your internet connection, your device or your network provider.
- Third-party app limitations or costs. IPTV players such as TiviMate or IBO Player are independent apps, and some features require their own paid premium version. These fees are not part of our service.
- App availability. A third-party app store or download website is temporarily unavailable. Our team will guide you to an alternative.
- Incompatible apps. You use an app that does not allow entering a server URL, such as apps locked to another provider’s servers.
- VPN or network restrictions. Issues caused by your VPN, internet provider or regional blocking. Our team will help you troubleshoot.
- Specific channels or content. Individual channels, events or titles are missing. Content availability may change from time to time.
- The request is made more than 7 days after activation.
Not Sure the Service Will Work for You?
Contact our team before you order. We can confirm that a specific channel is available, check that your device is supported and recommend the best app for your setup, so you know exactly what you are getting.
Talk to Support Before Ordering
How to Request a Refund
Contact our support team within 7 days of activation and include:
- Order detailsYour order email and the email address used for the order.
- Device and appThe device and the IPTV app you are using.
- The problemA short description of the issue, with screenshots if possible.
We reply to every request, usually within a few minutes.
Refund Processing Times
Once a refund is approved, it is sent back to the original payment method:
PayPal & cryptocurrencyUp to 10 days
Processed and sent back within this time.
Credit or debit card20–31 business days
Time needed to appear on your statement.
Some casesUp to 90 days
Depending on your payment provider or bank.
No Automatic Renewals
CatchON TV does not renew automatically. Nothing is charged to your account after your term ends unless you choose to renew, so there is no subscription to cancel.
Questions about this policy? Contact our support team. We are available 24/7.
CatchONTV